An effective customer care strategy can actually decrease your reliance on customer acquisition. The more customers you retain, the less they have to be replaced.

With unmatched efficiency in its contact center operations, iTouchPoint helps you secure customer loyalty by focusing 100% on the Customer Experience, using the latest online and traditional tools to identify, meet -- even exceed -- constantly changing consumer demands. iTouchPoint's well-connected infrastructure enables us to serve consumers in real-time and to consistently achieve our clients' quality and performance goals.

Focused on enhancing customer experience, our customer care services range from utilizing self-help products for frequently asked questions, to using Web chat sessions for complex installation problems, to employing highly trained technicians for product support. We specialize in the design and delivery of complex, multi-channel solutions, including the use of cost competitive offshore locations. We act as the voice of the customer to our clients, providing valuable, real-time feedback on new products and campaigns.

Our Customer Care services include:

• Customer Retention Programs
• Order Entry
• Account Maintenance
• Billing Inquiry
• Business Reply Card Management/ Responses
• Appointment Setting
• Claims Processing
• Test Environments
• Consolidation Services
• Seasonal Assistance
• Licensed Agents Sales and Service
• Warranty and Post Warranty Support