iTouchPoint's customer acquisition services include prospect identification, campaign management, lead generation and fulfillment.
We at iTouchPoint believe that Campaign Management enhances the ability of companies to find, contact and acquire customers. This is particularly important in the financial, telecommunication and consumer product marketing sectors.
Campaign Management enables companies to establish direct one-to-one contact with existing customers having multiple relationships with the company. This capability is deployed through both outbound as well as inbound contact centers and fully automated via self-help through the Internet. We implement and execute marketing campaigns using multi-channel communications in coordination with advertising and promotional sales programs.
Our Customer acquisition philosophy is based on offering the right products and services to the right groups of customers at the right time. Customer retention is a result of our continuous practice of delivering high customer satisfaction.
We consider Customer Acquisition as the vital business function that harnesses marketing energy, turns more prospects into customers and turns inquirer information into marketing intelligence .
Our Customer Acquisition services include:
CUSTOMER ACQUISTION PROGRAMS:
iTouchPoint's Customer Acquisition Programs are designed to generate leads by providing potential customers with an intelligent, targeted presentation about the products and services they need. By delivering relevant and valuable information, our customer acquisition programs help clients build prospect databases faster, learn more about their audiences, and generate more reliable leads from their marketing efforts
OUTBOUND SALES:
When a product is ready for the Market, it is imperative for a company to ensure that it reaches its target segment of potential customers. This is where we position our highly trained and motivated team of sales experts who ensure utmost market reach. Our professionals carry the right experience to understand your product and your needs.
iTouchPoint has vested its time and resources in recruiting and training the right sales representatives in the shortest possible timeframe to give our clients a significant edge over their competitors. By conjugating our highly trained sales staff with continuous improvement techniques, iTouchPoint ensures value to you and your customers with every call.
iTouchPoint is committed to deliver the highest conversion rates in the call center industry, with a focus on surpassing client targets while helping them reduce their costs by more than 30%.
INBOUND SALES:
When it comes to Inbound Sales, our tremendous experience in handling over 80,000 Directory Assistance and Customer Care calls per day helps our customers acquire new customers while increasing the loyalty and satisfaction of their current customer base.
At iTouchPoint, we invest our time to understand your organization and your unique processes in order to develop an integrated and customized Inbound Sales process, which is tailored to meet your exact requirements.
Our Inbound Sales process is designed to:
- Retain your existing customer base
- Expand your service offering within your existing customer base through Upselling and Cross-selling exercises on incoming calls
- Acquire more customers and reduce operating expenses by effectively converting a service or support query to sales opportunity
- Increase Revenue by reducing cost of sales
iTouchPoint deploys a dedicated team of Live Operators, Account Representatives and Program Managers to process calls and integrate Interactive Voice Response (IVR) and/or Internet services to sell additional products and offer services on your behalf in a dedicated environment.
