iTouchPoint's BPO services offer strategic value by creatively examining and innovating ways of executing processes that improve quality, stabilize processes and minimize costs of operations for every client.
Our aim is to be a reliable business partner, serving as an extension of our client's business by delivering scalable and cost-effective services.
iTouchPoint's BPO services are focused at providing quick financial returns with the lowest risk possible by leveraging its world-class processes, domain expertise and knowledgeable team of people.
iTouchPoint's approach is to strengthen a company's overall competitiveness by helping them achieve productivity gains through reduced costs and enhanced customer relationship and enter new markets quickly by shortening the innovation cycle.
Our BPO services help companies mitigate risks and secure benefits through:
- Quick Innovation and Delivery to market - iTouchPoint offers domain expertise that help organizations re-invent their services and gain a competitive edge in the market.
- Increased Customer Satisfaction - iTouchPoint provides scalable and efficient operations by focusing its efforts on customer satisfaction and retention.
- Cost Benefit - iTouchPoint provides quantifiable operational cost advantage by leveraging its infrastructure, people and processes.
- Scalability - iTouchPoint provides the flexibility of scaling its operations to respond to the rapidly changing marketplace.
- Business Risk Alleviation - iTouchPoint helps clients capitalize on its knowledge of regional laws, high quality processes and domain expertise.
- Access to a Pool of Skilled Professionals - iTouchPoint's recruitment and retention practices offer specialized knowledge in attracting the best and the brightest talent available.
- Operation Control - iTouchPoint BPO services allow companies to focus on core service processes, meeting business goals and building customer relationship.
iTouchPoint BPO services include:
HR and General Administration Services
iTouchpoint's comprehensive array of HR solutions are drawn through its knowledge of geography and an in-depth understanding of specific HR policies and regulatory & compliance practices.
Human Resources and Benefits services
- Payroll Processing
- Employee Benefits Administration
- General Administration
- Travel Expense Management
- Employee Relations
- Employee Records/Data Management
Financial and Accounting Services:
iTouchPoint's best practices in operational management and process improvements help financial institutions maintain consistent service levels while achieving their cost rationalization and quality enhancement objectives.
Finance and General Accounting:
- Transaction Processing
- Application Processing
- Mortgage Origination
- Accounts Receivable
- Accounts Payable
- Billing Enquiries
- Insurance Administration
- Loan Administration
- Document Management
- Tax Processing
Payment services:
- Check administration
- General ledger
- Credit and debit card services
- Reconciliation
Supply Chain and Inventory Management services:
iTouchPoint implements "Best in Class" procurement and supply chain processes that help companies improve inventory management, shorten the delivery cycle and reduce procurement costs across the complete material management lifecycle.
Supply Chain/Inventory Management services:
- Inventory Management
- Direct Procurement
- Order Fulfillment
- Transportation Administration
- Logistics and Dispatch
