Interactive Intelligence – Provides core switching, multimedia and ACD functionality. Interactive Intelligence is a global developer of software for IP telephony, contact center automation, unified communications, and customer self-service. The company's standards-based software includes PBX/IP PBX functionality with SIP and HMP support, multimedia routing and queuing, speech-enhanced interactive voice response, voice mail, unified messaging, fax services, call recording, reporting, Internet text chat, Web callback, and much more. www.inin.com



Excel – Provides core switching hardware. A former division of Lucent Technologies, Excel is a leading provider of carrier-class, open services platforms for original equipment manufacturers, value-added resellers, and service providers worldwide. For more than 15 years, Excel has developed, manufactured, and supported innovative switching products. www.xl.com



Cisco Systems – Converts all voice traffic to VoIP for the long haul transport to the call centers. Cisco Systems is the worldwide leader in networking for the Internet. By developing new communications products that harness the flexibility, low cost and strong capabilities of an Internet Protocol (IP) infrastructure, Cisco Systems helps organizations transform their vital contact center customer interactions into a Customer Interaction Network. www.cisco.com



Pingtel – Provides a programmable SIP-based softphone at the agent workstation. Pingtel brings the benefits of industry standards and open source to enterprise telephony. The company’s open source software fully embraces the Session Initiation Protocol (SIP) — the standard for integrated voice, video and data communications — as well as other leading industry standards, including Java, Linux, XML and VoiceXML. www.pingtel.com