After having built up the competency and expertise in the Contact Center solutions domain, iTouchPoint has charted an expansion plan to tap the global BPO market. iTouchPoint today has an immense knowledge base and expertise in the Telecom segment with a customer base of over 95 Telecom companies built over a short time frame of last 2 years. iTouchPoint delivery centers located at Manila, Philippines have been providing Customer Service, Collections & Directory Assistance services to companies in the US on a 24x7 basis.

"By leveraging our in-house expertise gained over the last 2 years developing and processing Billing and Reporting solutions for our current customer base, iTouchPoint has today built up an immense pool of knowledge base and resources which will help us provide BPO solutions to our clients specifically for areas like Transaction Processing, Collections and Billing & Reporting," says PS Rao, Chief Development Manager.

iTouchPoint has identified specific Industry domains for Business Process solutions offering, including Telecommunications, Retail & Distribution, Banking & Financial Services (Insurance & Mortgage), Healthcare, Technology, Travel & Hospitality, Utilities & Energy and Media & Entertainment.

"Our BPO offering has received a positive response from major industries including Retail, Telecom, IT, Travel and Media. We expect to add a diverse portfolio of customers to iTouchPoint from these industires by Q1 2005," says Stephen Cahill, SVP Sales.

iTouchPoint is focused at providing a sustainable competitive edge to companies through its customer centric solutions that are not just cost effective but also add long-term strategic value to their operations.