iTouchPoint, headquartered at NJ, USA, is a global Business Process Outsourcing services provider with state-of-the-art delivery centers located at Philippines and India. iTouchPoint pioneered the Dual Delivery Centers model with 5 fully equipped delivery centers located in two different countries - Philippines & India.

iTouchPoint's network infrastructure is designed to seamlessly integrate capabilities of high-speed, redundancy, scalability and reliable voice & data networks most suitable for large scale contact center & BPO operations.

iTouchPoint has forged partnerships with leading technology providers like Cisco, Interactive Intelligence, Excel and Pingtel to provide a robust front-end and technology platform. Our best-of-breed partnerships help us provide 24x7 support to our customers with 99.999% uptime through multiple communication channels, including phone, e-mail, website (live pro-active and reactive chat) and fax.

Salient features of our Infrastructure & Technology:

iTouchPoint pioneered the DDC Model for Business Process Solutions/ Contact Center space.

iTouchPoint's Delivery Centers are located in 2 different countries and are operational 24x7 with hot-synced data centers at:

1) Philippines - Manila
2) India - Bangalore

iTouchPoint maintains a global network comprised of multiple routing capabilities and signaling support.

In order to maintain 99.999% uptime performance, iTouchPoint has built a world-class 24x7x365 Network Operations Center and a fully redundant (2N) infrastructure.

- Two main Points of Presence (POP)

• 65 Broadway, New York City, NY and
• 1 Wilshire Blvd, Los Angeles, CA.

• Both are fully redundant locally and nationally
• Either location can support the entire traffic load
• In a disaster situation, calls automatically route to the functioning system.