Travel & Hospitality Services

In order to keep pace with evolving technology and new distribution channels, Travel & Hospitality companies today are required to exhibit higher commitment to customer response & satisfaction, competitive pricing and operational efficiency.

iTouchPoint understands that high-performance drivers in the Travel & Hospitality industry like positive customer experience, lowered costs, enhanced efficiency, and speed-to-market are paramount to building sustained customer loyalty.

With a focus on improving existing service levels, iTouchPoint leverages its best-in-class practices coupled with in-depth domain knowledge to ensure:

Consistent level of services across business lines and channels
Reliable and accurate customer information
Higher revenue through improved marketing & sales efforts utilizing multiple contact channels
Contain costs by enhanced speed-to-market

iTouchPoint's optimized end-to-end Business Process solutions are designed to meet specific needs of the following industries:

TRAVEL

Airlines
Car rentals
Travel/ Tour Operators

HOSPITALITY

Hotels
Resorts
Casinos
Clubs

Our services include:

Travel & Hospitality
Customer care Sales and Marketing Information calls Booking and reservations Cross-sell / up-sell Reporting Financial Services: accounting, receivables and payables management Operations & administrative services Corporate / Business Membership management Customer Analytics / Data Mining / Data warehousing Alerts & Notifications
Airlines	Hotels, Resorts, Casinos, Clubs
Loyalty Programs	Cargo support services Cargo Track & Trace on Phone/ Web
Location Services Driving Directions Traffic Weather

Contact Center Solutions

iTouchPoint's end-to-end Contact Center Solutions include Directory Assistance, Customer Service, Customer Acquisition, Tech Support Helpdesk, eMail, eChat, Fax Services

News & Events

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