Retail & Distribution Services

Fierce competition in the global consumer goods & services market has transformed the traditional business models of the retail industry over the past.

The constantly changing economy, emergence of newer markets, the changing dynamics of consumerism, and new distribution channels have unveiled new dimensions of retailing leading to new business challenges and opportunities.

To effectively minimize competition, exceed customer expectations, provide high-quality service and reduce operational costs, business leaders are compelled to find innovative ways to increase customer value by responding quickly and efficiently to their needs.

Today, Retail requires a heightened customer shopping experience and enhanced customer value, which makes iTouchPoint an ideal partner to help leading Distributors and Retailers attain a competitive position by delivering value through higher levels of service and reduced costs.

Our customized end-to-end solutions not only help companies realize cost benefit but also transform their core retail systems and processes through:

• Effective management of customer relationships by providing high quality customer care that increases customer loyalty and meets specific demand.
• Improving customer outreach and retention by identifying valuable prospects and customers.
• Consolidating domain expertise and best-in-class processes to leverage the marketing and sales efforts in the contact center.
• Reduce costs and increase operational efficiency by providing a consistent high level of service across multiple channels such as phone, web, e-mail, fax, and mail.
• Increase revenues by helping companies contain capital investment and variable costs.

iTouchpoint’s comprehensive range of solutions are built for a broad range of Retailers & Distributors including Online Retail & Distribution. Our comprehensive customized solutions encompass the following products & services categories:

• Retail stores
• Consumer Media and Publishing
• Appliances and Electronics manufacturers
• Household goods distributors
• Media and Entertainment
• Airline and Travel companies
• Automotive and Manufacturing
• Technology (software, hardware, electronics)
• Healthcare/Pharmaceuticals
• Health and Beauty
• Foods and Beverages
• Financial Services/Insurance
• Packaged Goods

iTouchPoint provides seamless, integrated contact center and customer relationship management solutions to support the entire customer lifecycle, including: customer acquisition and sales, customer care and retention, back office, risk management and technical support. Our services include:

• Customer Service
• Subscriber-based services
• Product Queries
• Technical Helpdesk
• Catalog sales, Order processing and Status tracking
• Inventory management
• Inbound sales
• Telemarketing / Lead generation
• Reservations
• Customer retention programs
• Collections
• Account maintenance and updation