Banking & Financial Services

Business Process Outsourcing has emerged as a strategic option to the Banking and Financial services sector. Given the large volume of transactions, the structured decision-making and stringent rule-based processes, it makes outsourcing a lucrative choice for the industry. Outsourcing is no longer limited to transaction processing but has shifted to become a true business transformation contributing to greater profitability of the organization.

Today, the financial services market is more competitive than ever. Due to the increasing challenges with globalization, businesses are forced to differentiate themselves by providing innovative and cost-effective services to new and existing customers. Developing valuable long-term relationship with customers is imperative to the success of the business.

Corporates and financial institutions have been able to leverage business process outsourcing to realize potential benefits by way of more flexible and customer-centric service models.

iTouchPoint is uniquely positioned to provide innovative and cost-effective Marketing, Sales, and Customer Care solutions for Banks, Mortgage Companies, Credit Grantors and Financial Institutions that give these companies the benefit of enhanced quality and reduced costs, thereby enabling them to remain competitive.

With a tailor-made end-to-end solutions approach, iTouchPoint offers a wide spectrum of services include:

TRANSACTION PROCESSING

• Application Receipt
• Account Opening
• Accounting Entry
• Data Input
• System Operation
• Statement Generation
• Account Administration
• Database Maintenance
• Billing & Invoicing
• Payment Processing
• Tracers

ACCOUNTING

• Payables / Receivables
• Research & Reconciliation
• Expense Accounting
• Journal Accounting
• Account Consolidation
• Cost center Accounting
• Account Balancing
• Accounting Statements
• Budgeting / MIS

CUSTOMER SERVICE

• Inbound Calls
• Query Handling
• Complaints
• Price Quotes
• Outbound Calls
• Telemarketing

COLLECTIONS

• Collections
• Early Stage
• Late Stage
• Outbound Calls
• Dialer
• Manual / Skip
• Inbound Calls

CREDIT UNDERWRITING

• Credit Decisions
• Risk Assessment
• Scoring Models
• Credit Policy
• Compliance
• Documentation

iToucPoint tailor-made end-to-end solutions offer the following benefits to its customers:

• Single-point solution for all Finance & Accounting services
• Decreased Finance & Accounting process cost
• Enhanced accuracy and faster processing
• Optimized transaction processing, accounting, collections, customer service etc.