Why iTouchPoint ?

iTouchPoint's Dual Delivery Center (DDC) Model ensures 100% uptime with 24x7 hotsynced centers in India & Philippines since over a year

iTouchPoint is the first Call Center to offer the Dual Delivery Center advantage to its customers with delivery centers located in both India and Philippines.

iTouchPoint's Dual Delivery Center model ensures that complete back up and redundancy is maintained with 100% uptime at state-of-the-art delivery centers located in two different countries - India & Philippines.

India & Philippines - the Dual Delivery Center Advantage:

• India has the largest English-speaking population after the USA
  
• Graduates in Philippines speak excellent American English
  
• A vast workforce of educated, English-speaking, tech-savvy personnel - a boon in a high-growth industry faced with a shortage of skilled workers
  
• Technical Support: India graduates about 100,000 engineers each year. They can be effectively deployed in call centers for troubleshooting/ tech support as the salaries are dramatically lower than in Europe or the US.
• Cost-effective manpower - In a call center operation, manpower typically accounts for 55 to 60 percent of the total cost. In India & Philippines, the manpower cost is approximately one-tenth of what it is overseas. Per agent cost in the USA is approximately $2,500 per month while in India & Philippines it amounts to less than $500.
• A twelve- hour time zone difference between India/ Philippines and USA offers substantial cost and timesavings.
  
• India & Philippines have state-of-the-art technologies for total solutions:
  
• Of the 23 software companies in the world that have achieved the prestigious SEI-CMM Level 5, 15 are located in India. According to National Association of Software Services Companies (NASSCOM), India will soon have the highest number of ISO-9000 software companies in the world.
• Software Technology Parks in India & Philippines offer world-class infrastructure and various incentives and concessions to encourage foreign investment and promote the Call Center & BPO industry in India & Philippines.
• The presence of most international technology vendors and solutions in India & Philippines enables creation of most advanced set-ups in this technology- intensive segment
• Call Center & BPO is a major thrust area for the Governments of India & Philippines.
•   82% of the US companies ranked India as their first choice and Philippines as their second choice for outsourcing.

 iTouchPoint is the leader in Business Process Solutions segment out of India & Philippines:

•  State-of-the-art technology.
We look into using a top tier outsourced solution which includes: a software system with open architecture to link with your network and support a heterogeneous environment of carrier networks; ACD (automatic call distribution), PBX (private branch exchange or private telephone switchboard), IVR (interactive voice response), Web, and e-mail platforms; and complementary software applications.
•  Multiple Contact Management Centers.
With multilocational delivery centers in Philippines & India, iTouchPoint is experienced in providing Multiple Contact Management services. iTouchPoint can thus provide its customers a Centralized, Distributed or Hybrid model for their outsourcing services.
•  Rich experience.
iTouchPoint has been providing Call Center Solutions to its customers from Philippines & India based delivery centers since 2 years - the first Call Center services provider to have done so.
•  Cutting-Edge Infrastructure.
Our infrastructure is highly secure, reliable and scalable to handle complex processes.
•  Synchronized reporting and routing.
Our service solutions allow you to obtain a real time view of customer contacts and the software makes contact-routing decisions for populating agent desktop applications.
•  Trained, customer-centric staff.
A highly skilled and customer-centric workforce trained in technical skills and "soft" skills engender a close bond between you and your customer.
•  Flexibility.
As your business expands, or as you face peak customer contact periods in the customer life cycle, you need an outsourcer that can ramp-up quickly to support your growth. You need not look any further...