Deregulation, Globalization and Competition are driving the trends in the Utilities & Energy sector today.
In today's competitive environment, Utilities & Energy companies can not be satisfied with only product & services differentiation but will have to differentiate the "customer experience" in order to retain and expand their current customer base.
While the industry continues to build economies of scale and increase operational efficiency, iTouchPoint combines its understanding of the Utilities & Energy industry with cost-effective solutions and better speed-to-market.
iTouchPoint's end-to-end Business Process solutions are targeted at reducing costs, conserving capital and managing risk through streamlined processes.
iTouchPoint's Utilities & Energy Business Process Solutions include:
Customer Care
- Inbound & Outbound Customer support
- New customers enrollment
- Win-back campaigns
- Membership/Loyalty Programs
- Up-sell and Cross-sell services
- Billing and service queries
- Rate and term inquiries
- Product defects and recalls
Back Office Services
- Account adjustments
- Order processing
- Payables & Receivables
- Credit card authentication
- Payroll processing
- Supply Chain Management
