Due to increased competition at local and global levels, the PC/OEM, peripheral, and software companies are under constant pressure to lower margins, control costs and roll-out new products on a regular basis.
Industry leaders are invariably looking for ways to cope with the rapid changes in the business and technology environment and stay ahead in the competition by exceeding customer expectations for service and support.
iTouchPoint's customer centric Business Process Solutions act as a catalyst in helping companies keep pace with constantly evolving business trends.
iTouchPoint's seamlessly integrated Business Process solutions are focused at providing:
- Efficient Customer relationship management
- Identify most valuable prospects and customers
- Translate this knowledge into effective marketing and sales initiatives
- Strengthen Brand loyalty through high quality customer care
iTouchPoint provides simple to high-end tech support for the entire customer lifecycle for technology companies including customer service, product services support and troubleshooting.
- Technical Support Helpdesk services
- Product Support
- Installation & Activation/ Configuration
- Technical query resolution/ Troubleshooting
- Customer Care services
- Customer Service
- Inbound and outbound customer acquisition
- Customer retention and loyalty programs
- Market Research/ Satisfaction surveys
- Account management
- Service Quality Management
- Collections
- Back Office services
- Fulfillment
- Order management / processing
- Service provisioning
- Payroll processing
- Inventory management
- Billing
- Invoicing
- Payables & Receivables management
