Competition from non-traditional insurers (including banks, mutual fund administrators, and virtual insurers) has created new business challenges for insurance companies.

Fast changing trends in the market, regulatory constraints, more sophisticated and informed customers, and high cost of service are all contributing to the growing need of optimizing opportunities to reach new markets while keeping costs under control.

Insurance companies across the world are now looking to transform their processes into more efficient operations in order to improve profitability and enhance quality of service to their customers & business partners.

The insurance industry globally is now poised to reap the seamless benefits of outsourcing, and iTouchPoint is committed to help insurance companies identify and design roadmaps for migrating their complete processes offshore that will improve operational efficiency, generate revenue and meet demands of customers - all at substantial cost savings.

iTouchPoint provides customized end-to-end solutions to all types of insurance providers including General, Property & Casualty, Business, and Life & Health. Our solutions are designed with a focus on:

• Improving an organization's operational efficiency
• Reducing costs while enhancing the capabilities that help insurers boost revenues
• Turn unpredictable variable costs into lower fixed costs, freeing up capital for product development, distribution channel expansion and enterprise growth

• Inbound/ Outbound sales
• Initial Setup
• Case Management
• Underwriting
• Risk assessment
• Policy issuance

• Queries
• Changes
• Complaints
• Quotes

• Record Changes - Name, Beneficiary, Address Collateral verification
• Surrender
• Audits & Reinstatement
• Accounts Receivable
• Accounting & Reconciliation
• Claim Overpayment

• Claim Set Up
• Eligibility
• Duplication
• Validate Reserves
• Medical Supplement
• Adjudication
• Account Settlement