Constantly rising healthcare costs, rapidly evolving technology, newer regulations, lack of skilled labor and pressure to lower profit margins have become a norm in the Healthcare Industry. In order to strategically balance this dynamic environment and ensure competitiveness, commercial healthcare organizations are looking to add new technologies and processes that are integrated & streamlined and help provide efficient and consumer-focused services.
iTouchPoint understands the intricacies of the Healthcare Environment and adopts an approach that helps organizations achieve and exceed organization targets and improve service levels while realizing reduced operating costs.
iTouchPoint's extensive domain knowledge and a unique combination of best processes, people and technology are focused at transforming the healthcare industry through:
- Domain Expertise: Healthcare compliance processes and a highly trained, educated team with experience in Billing, government regulations, and software applications.
- Enhanced returns: Streamlined processing and reduced write-offs or provisioning for bad debts and short revenue cycle times.
- Stability: Better processes and tools to facilitate decision making that helps achieve long term and realistic benefits.
- Risk Mitigation: Focus on high Productivity, greater Accuracy and minimized Turn-around time.
- Technology 24x7: Access to a highly integrated and interactive workflow technology and systems.
- Security of Data: iTouchPoint provides security of the patient records with a dedicated VPN (Virtual Private Network) for each client. (not sure about this whole point)
iTouchPoint provides a complete suite of Contact Center and BPO services for Healthcare Providers & Payers and Pharmaceutical companies:
For Healthcare Providers:
- Inbound & Outbound customer Care
- Loyalty Program Management
- Product recalls/ Crisis management
- Member/ Provider satisfaction research
- Product/ Literature information/ Brochure requests
- Appointment scheduling
- Coding
- Charge entry
- Claims/ Payment Processing
- Receivables management
- Provider enrolment assistance
- Healthcare database management
For Healthcare Payers:
- Inbound & Outbound customer care
- Premium administration
- Policy administration
- Underwriting
- Enrollment services
- Claims Processing
- Imaging & data digitization
Healthcare Product Mgmt:
- Product support
- Product life extension
- Component obsolescence mgmt
