Billing and Reporting

Position Title	Billing and Collections Administrator
Status	Full-time
Work Hours / Days	Monday - Friday, 6:00 PM to 3:00 AM Saturday - Sunday, 5:00 PM to 8:00 PM (on a rotation basis)Plus as may be needed and necessary
Reports To	Billing Manager
Location	Bangalore

Requirements:

• Graduate - 2 years of sound experience in handling call center billing operations (preferably DA).
• Excellent command of English language with a minimal accent.
• Knowledge of MS-SQL.
• Knowledge of Crystal Enterprise.
• Working knowledge of FTP, SFTP Management.
• Experience with NDM (Connect:Direct) will be an advantage.
• Working knowledge of office productivity software (email, word processing, spreadsheets) essential.
• Excellent inter-personal and communication skills (written & verbal) essential.
• Should be a team player and a fast learner.
• Experience in dealing with customers in a 24x7 support scenario essential.
• Preferably staying close to the office.

• Verify and process daily data downloads.
• Verify and process daily data output.
• Verify and process monthly invoice and CDR files.
• Managing Crystal Enterprise
• Act as the single point of contact for customers with billing, for queries.
• Interface with Accounting department.
• Create and manage FTP directories, usernames, passwords and access restrictions.
• Work with development team to coordinate access to extranet.