iTouchPoint's Dual Delivery Center (DDC) Model ensures 100% uptime with 24x7 hotsynced centers in India & Philippines since over a year

iTouchPoint is the first Call Center to offer the Dual Delivery Center advantage to its customers with delivery centers located in both India and Philippines.

iTouchPoint's Dual Delivery Center model ensures that complete back up and redundancy is maintained with 100% uptime at state-of-the-art delivery centers located in two different countries - India & Philippines.

India & Philippines - the Dual Delivery Center Advantage:

  India has the largest English-speaking population after the USA

  Graduates in Philippines speak excellent American English

  A vast workforce of educated, English-speaking, tech-savvy personnel - a boon     in a high-growth industry faced with a shortage of skilled workers

  Technical Support: India graduates about 100,000 engineers each year. They can     be effectively deployed in call centers for troubleshooting/ tech support as the salaries     are dramatically lower than in Europe or the US.

  Cost-effective manpower - In a call center operation, manpower typically accounts     for 55 to 60 percent of the total cost. In India & Philippines, the manpower cost is     approximately one-tenth of what it is overseas. Per agent cost in the USA is     approximately $2,500 per month while in India & Philippines it amounts to less than     $500.

  A twelve- hour time zone difference between India/ Philippines and USA offers     substantial cost and timesavings.

  India & Philippines have state-of-the-art technologies for total solutions:


  Of the 23 software companies in the world that have achieved the prestigious     SEI-CMM Level 5, 15 are located in India. According to National Association of     Software Services Companies (NASSCOM), India will soon have the highest     number of ISO-9000 software companies in the world.

  Software Technology Parks in India & Philippines offer world-class     infrastructure and various incentives and concessions to encourage foreign     investment and promote the Call Center & BPO industry in India & Philippines.

  The presence of most international technology vendors and solutions in India &     Philippines enables creation of most advanced set-ups in this technology-    intensive segment

  Call Center & BPO is a major thrust area for the Governments of India &     Philippines.

  82% of the US companies ranked India as their first choice and Philippines as their     second choice for outsourcing.

iTouchPoint is the leader in Business Process Solutions segment out of India & Philippines:

  State-of-the-art technology.   We look into using a top tier outsourced solution     which includes: a software system with open architecture to link with your network     and support a heterogeneous environment of carrier networks; ACD (automatic call     distribution), PBX (private branch exchange or private telephone switchboard), IVR     (interactive voice response), Web, and e-mail platforms; and complementary software     applications.

  Multiple Contact Management Centers.   With multilocational delivery centers in     Philippines & India, iTouchPoint is experienced in providing Multiple Contact Management     services. iTouchPoint can thus provide its customers a Centralized, Distributed or
    Hybrid model for their outsourcing services.

  Rich experience.   iTouchPoint has been providing Call Center Solutions to its     customers from Philippines & India based delivery centers since 2 years - the first Call     Center services provider to have done so.

  Cutting-Edge Infrastructure. Our infrastructure is highly secure, reliable and
    scalable to handle complex processes.

  Synchronized reporting and routing.   Our service solutions allow you to obtain a     real time view of customer contacts and the software makes contact-routing decisions     for populating agent desktop applications.

  Trained, customer-centric staff.   A highly skilled and customer-centric workforce     trained in technical skills and "soft" skills engender a close bond between you and your     customer.

  Flexibility.   As your business expands, or as you face peak customer contact     periods in the customer life cycle, you need an outsourcer that can ramp-up quickly to     support your growth. You need not look any further...