Mission:
"iTouchPoint is committed to provide end-to-end high-quality, cost-effective Business Process Solutions to its customers by optimizing its key delivery components - Robust Infrastructure, Experienced People, Best Practices and State-of-the-art Technology & Network"
Vision:
"To emerge as the Global Leader in providing complete Business Process Solutions that are tailored to reduce costs and enhance customer centric services for our clients"
Our Customer Commitment:
- Client Service - Consistently provide prompt, courteous and accurate customer care services, with an emphasis on communication so that our customer is fully aware and involved
- Develop long-term partnerships with each of our clients by providing personalization and unprecedented value
- Provide strong leadership and an inspired workforce.
- Maintain stringent quality standards that adhere to the parameters laid in certifications like ISO 9001:2000 and COPC 2000.
- Provide regular and comprehensive training to the workforce using latest tools and methodologies.
Organization:
iTouchPoint is a Business Process Solutions company offering complete contact management solutions to Global 2000 companies via telephone, e-mail, website (live pro-active and reactive chat) and fax. iTouchPoint adheres to ISO 9001:2000 prescribed practices and our continuous improvement programs evaluate and analyze our processes to meet client needs.
Located in India and Philippines, iTouchPoint provides a capacity to accommodate over thousands of associates. All locations are equipped with redundant power supply with backup generators and an IPLC circuit to handle and route long distance and international calls. Security is a high concern at iTouchPoint, we provide security card access for all employees and additional security measures are provided to give employees access to certain facilities.
iTouchPoint is uniquely positioned to provide today's industry leaders with the advanced technology and outsourced services they need to communicate with their customers, anytime, anywhere, through any channel. iTouchPoint helps clients with a comprehensive approach from designing to delivering complete contact management solutions.
